I made a booking for me and my family to Spain and I had to cancel due to a medical emergency which bearing in mind was within the 72 hour period which they state is free cancellation. As I used Klarna to pay all they had to do was transfer money to them but then I had klarna coming to me for the money. Anyways after hundreds of emails I finally said on the phone please a yes or no answer will you give me the money and they said no. Previously they tried to sweet talk their way round it. Worst company ever please do not use these thieves.
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