I booked a business-class flight for a great price, but due to medical reasons, I needed to cancel. The airline directed me back to the service for cancellation. I attempted to submit a request citing medical reasons but encountered an error with no confirmation. Their only support is a limited chatbot; there’s no human assistance or escalation process. When digital systems fail, customers are left stranded. This is not what modern customer service should be. Very disappointing.
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