I read in the comments that, when you click, they apply an extra charge at the very last second, just when you’ve already removed everything. In my case, they added €30, and the final charge was €100 more than what I was supposed to pay. From that moment, first red flag. I went straight to my account, and it was extremely difficult to find anything other than their awful AI. Eventually, I found a loop that was clearly a violation of the terms.Everyone knows that, in virtually all international airlines, you have 24 hours to cancel and get a refund with no problem. Also, if you made a mistake with the name or something else, you can fix it for free (usually by calling). Here, however, they tell you: “All good, your booking is confirmed,” but your tickets will be sent to your email within a maximum of 72 hours. In another section, they even say 96 hours.I called customer service after waiting 2 hours without receiving the tickets. The representative told me, “Yes, your booking is already confirmed.” I replied, “Then send it to me; if anything happens, I’ll contact my airline directly.” They told me that within a maximum of 96 hours I would receive my booking and that it would be soon. In this case, the airline was Aeroméxico.That’s when I realized why they do this: they take more than 24 hours even though they clearly told you the booking is confirmed, just to avoid the airline clauses and screw you over no matter what. Because of that, refunds or any other rights obviously don’t apply due to the conditions they created to harm you.In short: don’t do it. This is messed up.
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