I have received yesterday an email saying that my flight is cancelled. On the email, they haven't mentioned any refund of my money so I decided to wait until today which I try to contact the customer service. The phone number they have it says an automatic message so is useless. Then I trying to talk with the robot on the chat two times and the second time finally connected me with a 'human'.To sum up he told me they are going to charge me £35 per passenger after asking him three times and also they will submit a refund request to the airline which it my take up to two months to process. Although they were not sure if I will get my money back. No confirmation, no specific day, no specific refund and charging me £35 per passenger!Their terms and conditions are not clear on their website so they can take your money. Then they will say they are really sorry! Be careful! Avoid those scammers!
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