Scam refund policy, holiday cancelled as they could not find a suitable alternative flight when our outbound was cancelled but in spite of their email stating I would get a "full" refund it's actually £110 short. Cue the inevitable online and direct conversations about terms and conditions which are pretty much unintelligible without a law degree, and basically don't add up regardless. Pay a bit more and use a company that won't rip you off.
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