I booked a hotel for 2 adults and 2 16 year olds through this company with misleading information. The website did not state the age’s permitted clearly. When I looked into the hotel directly I found out it is 18 + adults only!!! Rather than risk being turned away on the day of arrival, I have contacted them and they have said they will in no way refund me even though my booking is 3 months away!! That is £209 that I have been SCAMMED for a hotel I cannot stay in! Don't bother with lastminute.com, book directly with the hotel instead. They are untrustworthy, misleading and unsympathetic. The staff are reading from a cue card and will not allow you to speak to anyone in authority.
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