I’m writing this review because I feel very disappointed.I was flying with this company.Happened to me to made a mistake in a date, and instead 16.12 I put 16.11.Right away contacted on chat on last minute app.Young gentleman called me and offered rescheduling, so I agreed, but to make sure, i asked him how much IN TOTAL will cost me the trip.He (as I found out later) told me only the additional fee amount, which I thought will include the old price, if the trip is rescheduled.He told me that AFTER the transaction and when I said that I didn’t agree for that, he said-that I cannot refund this one too.He didn’t let me know about anything.After that was very angry with me because I said that I have to report it.He said that i agreed for EVERYTHING because I got an email.Is that how you talk with customers? The fact that I made a mistake is a reason to hear from customer service that: it’s your mistake, not ours. So it is just enough to have access to my bank details, to not give me any choice only to PAY PAY PAY. Management called me to talk about recordings, not having a clue what was in it.Telling me that i purchased a ticket then wanted to cancel at different day.I asked for a recorded conversations, the proof of how unprofessional those people are.
Claim your business profile now and gain access to all features and respond to customer reviews.
