False advertising with ZERO customer service or support. Forced to download an app to speak with an automated bot.Booked a room with Holiday Inn Express and not available on arrival.Rooms available on website: Standard, Standard Twin & Accessible. Chose Standard as didn't want either twin or accessible. On arrival 25 minutes later only Twin or accessible available. Even though payment had not processed Holiday Inn Express refused to cancel and refund, even when the reception staff advised they had not processed payment. Payment then taken and Quoted Terms and Cnoditions of Non refundable and cannot speak to anyone at Last Minute. Avoid at all cost.
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