We have received no positive response from either the Lastminute.com customer care team or the hotel. Your team keeps insisting that we need to change the hotel booking directly with the hotel. However, when we contact the hotel, they inform us that Lastminute.com must change the dates since the booking was made through your website and not directly with them.Clearly, this is an issue that Lastminute.com needs to resolve. You have not taken any positive action to correct your own error, i.e. your website booked dates that were convenient for your system, not the ones I entered. There is a fault in your booking system, and you need to address this immediately.Your current practices appear to be fraudulent, scamming people out of their hard-earned money. This needs to stop.
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