Rebooked our anniversary hotel adults only hotel to one with a noisy kids club. This was due to a 'technical issue' there are still rooms at the hotel we wanted. They refused to upgrade us to a room with a private pool, even though these were also available. Sold it to us as an upgrade because it's all inclusive. Something we definitely didn't want. So it wasn't an upgrade. Very rude email responses. Will never book with them again. Silver wedding anniversary with friends (who are staying at our preferred hotel) ruined
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