es.lastminute.com

2.4
2.4 Based on 120 reviews

...

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RAZ_75
No stars of possible!

No stars if possible!Terrible experience with them!I booked a package holiday with them including fights and hotel.They didn’t tell me that Ryanair don’t acknowledge bookings from a third party so you have to jump through many different hoops to verify yourself with Ryanair.I paid in 4 Instalments but they didn’t take my final one!There is no customer service telephone number for them and you have to chat with a bot who is hopeless.I finally got to “chat” with a human and they told me my final payment was declined by my bank which was untrue.I spoke to my bank and they said no attempt was made to take the final paymentI spent 12 hours trying to sort it out and finally, after around 30 attempts, managed to pay off my final amount via their App!At no time was I contacted to say my final payment hadn’t gone through!!If I hadn’t noticed myself I could have lost my whole holiday!

1
Date of experience: Sep 06, 2024

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