I recently booked through Lastminute.com, a relatively new addition to their platform, and encountered significant issues.Btw I just realised last minute has few trust pilot accounts some of them are worst rating and some of them are good, this is their strategy to convince that they are positive review.Lastminute.com has poor customer service, with rude representatives who offered no help when I needed to cancel my flight and request a refund. They directed me to the airline, who in turn said it was the responsibility of the agent. This left me caught in the middle, unsure of how to proceed.Before booking the ticket, you can call their support and experience the customer response and then book the tickets from them, This guy on the phone was literally somewhere outside when talking to me and was rude asking for doctor prescription on why I want to cancel the tickets because I am sick and I have to prove to himNavigating their chat support is also frustrating—it's almost as if they don't want to be contacted. After much effort, I finally reached an agent who assisted with the refund. However, despite clear communication about the airline's refund policy (where only $100 would be deducted), Lastminute.com refunded me just 5% of the total amount. For a $900 flight, I only received $50 back, l which I dont want to claim and they can keep it since they just took 95% of the total amount.I have booked 1000 tickets in last couple of years and I as an expert do not recommend them.
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