Stay away from this platform! I rarely leave reviews, but this experience has been incredibly frustrating. While it may not be a scam, the entire process is painfully slow. I initiated a transaction two weeks ago, thought everything was fine, wired the money, and then faced delays during their review. The transaction has been stuck at the "Reviewing Received Payment" stage. No matter what I do, it remains at the "Requires your Action" step. Communication is poor; updates come only when I reach out to the support team. They take 4-5 business days just to review a short document related to a Purchase Agreement. It feels like they could use AI for this. If there are issues with the document, I receive no notifications unless I specifically ask them why it’s taking so long. The status on the website never changes, which is incredibly confusing. After waiting another 3 business days, I had to check in again, and they asked if I was coming from another platform, suggesting I should have used their escrow process. Seriously? It took them 14 days to tell me that? I'm not trying to be negative, but their process is just terrible. I requested a refund, and now they say it will take a business day to consult with the seller and relevant team about my cancellation. I just want this to end quickly. Look for another platform; this one is not worth your time until they sort out their processes and website.
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Headquartered in San Francisco, CA, Escrow.com and its operating subsidiaries provide online escrow services that facilitate and accelerate e-commerce by assuring secure settlement.
Escrow.com is a privately held company that has pioneered the process of online escrow services. The Company, founded in 1999 by Fidelity National Financial, has established itself as the leading provider of secure business and consumer transaction management on the Internet.
Escrow.com reduces the potential risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to Buyer and Seller instructions. Escrow services are provided by a licensed and regulated escrow company.
"The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Internet Escrow Services, Inc. / NMLS # 1370002 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, 1-888-784-0136."
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