I had an account with a service that had a remaining balance of $6000. After my subscription ended, my account was suspended without a clear explanation, and all my funds were blocked. I reached out to the support team multiple times via email and the in-app support, but there has been absolutely no response. I am seeking a clear explanation for the suspension and a resolution to either:
1. Restore my account access, or
2. Provide a method to withdraw or utilize my remaining balance. This situation is very concerning since a significant amount of money is locked up, and I've received no communication or justification from the support team. I urge you to respond professionally and resolve this matter. Additionally, I do not have a ticket ID because my account was suspended before I could receive any ticket number. My account still shows a balance of $6000, and despite multiple attempts to contact support, I have not received a clear response or ticket reference. Please address my case using my registered email and account details rather than asking for a ticket ID that was never issued. I am still awaiting a clear explanation and resolution.
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