Quick response to customer service queries. Have used the filter for about 2 mos now and have noticed decrease in my hair loss by 90%. I can tell by what comes off in my hands when I shampoo/condition hair. It never made it to the drain as it would be tangled in my fingers as I combed conditioner through after shampooing. Now it is negligible! Skin also is much less dry. We have well water that is treated (community well) and so we have no control over what goes in the water. The water is heavily chlorinated (can smell it and when you leave faucets to drip during freezes, it will bleach the color out of a washcloth that you set underneath the faucet to catch the drip otherwise it stains the sink bowl) and quite a lot of heavy minerals that require faucets to be replaced every 5 years or so. I have purchased shower filters in the past that I had would tell people, "I am going to assume it works?" because I would "think" that "maybe" this was better or that was better, but couldn't really be sure. This filter, I am positive. The filter also created better water pressure than my $300 Delta Shower head was giving. It is a fine spray, similar to spa showers. We did not use any of the included minimizers though.
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