You try to buy a ticket online. The ticket turns out to be more expensive than the airline website. Don't you dare to get a refund or change your flight. They tell that it is non-refundable which is not true as you are able to get a partial refund on the airline website. Additionally, if you try to change the booking date, they will charge you more than 50 pounds when you can change it for free in the airline website. All of this is after they "CHECKED THE AIRLINE POLICY".
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