Review Time
The return leg was canceled when we didn't take the outward leg, and we were not informed. Additionally, there was no one available in the office to help resolve the issue (it was outside their working hours, but when tickets are sold for weekend travel, better support than a basic AI should be available for customers facing issues!). Thankfully, the airline managed to fix the situation very professionally and informed us that we were entitled to some compensation due to the company's error.
This service is disorganized; my flight has not been confirmed. I was informed that my case would be forwarded to the appropriate team for a refund, but when I inquired about when I would receive a confirmation cancellation email, I was told it needed to be escalated to the relevant team. They could not provide a timeline for my refund and advised me to wait for a while. I want my money back as soon as possible since they have not confirmed the flight, so the refund should be automatic.
This service is a complete mess; my flight hasn't been confirmed. I was informed that my case would be forwarded to the appropriate team for a refund, but when I inquired about the timeline for receiving a confirmation cancellation email, I was told it needed to be escalated without any clear timeframe. I'm told to wait for a while, but I want my money back immediately. Since they haven't confirmed the flight, the refund should be automatic.
I purchased tickets through the platform and paid extra for their premium package, which clearly advertised free cancellation. However, when I attempted to cancel, I was informed that the tickets were non-refundable, with references to hidden policy details that were never disclosed during booking. They later agreed to refund only €10, but that refund was never processed. This feels misleading and unprofessional. The platform's deceptive service presentation and failure to fulfill their promises make it a service I cannot endorse.
My elderly mother mistakenly booked a flight through the platform, thinking it was the airline's website. She requested a booking change, and they provided the cost difference. At 13:41, we received their email to pay the price difference, and by 13:49, we had completed the payment. Shortly after, they sent us an additional charge of 66 euros, claiming there was a price difference from the time they sent the email to when we paid (less than 8 minutes later). It feels like a scam.
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