Hello. I have given 1 mark as I think there is no option for 0. I have been trying to cancel/amend my bookings online since last week .I had booked a return flight from LA to LV but sadly our plans changed. It was extremely hard to speak to an agent but finally I received an email from an esky agent called Himanshu who told me that I was eligible for a refund of nearly £90 but I had to confirm immediately that I was happy with this. Obviously I agreed. This happened on Tuesday last week but till Saturday I heard nothing from them despite the fact that I had sent them 3 emails. On Saturday last week I received the exact same email as I had done on the Tuesday but this time from an agent called Taniya. I had to once again confirm that I was happy for the flights to get cancelled as I knew I was getting a refund. However, nothing happened and I filled yet another contact form. On Monday this week I was contacted by a different agent this time telling me no refund was due. What? So had I known last week that I wasn't going to get a refund my plans would have been different. I did raise it with them but in true esky fashion I have had no response. I do feel deceived by them and I advise people to stay away from this company
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