eSky firstly misrepresents itself by using the title Skyscanner to fool users into thinking this is the actual bona fide Skyscanner site Then, they have a dysfunctional booking system that sells tickets without sending confirmation of a booking and without proper authorisation of credit card charges according to EU rules. Then they have an absolutely abysmal customer service that refuses to deal with issues and only drags the issue out without confronting clear violations of fundamental retail practices and customer rights. This happened to us. Because he received no confirmation of a booking, my husband proceeded to purchase additional flights on the same day until he had amassed 3 bookings, 2 of which were unconfirmed and only showed up later on our credit card statement. This was in September 2025. Since only the cost of one flight was refunded minus cancellation fee (!) These are deceptive and incompetent business practices, if not fraud. This all occurred though we were still within our 14-day statutory rights to cancel any purchase without providing a reason.
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