I ordered a corner sofa in November as it was guaranteed Christmas delivery. Christmas came and went and still no sofa despite emailing. I was very disappointed as I had given my old sofa away and had to make do with a few chairs around the Christmas tree. I keep being told the sofa is with the courier or held up in customs. Then got a confirmed delivery date for the 12th January after emailing again for an update. I asked for a refund, but decided to give them the benefit of the doubt and said I would hold off so long as the sofa was delivered that week. This came and went, still no sofa. I got no email to inform me of a further delay. I contacted them again to ask where my sofa was and again they said it is still with customs (almost 2 months later). I again asked for a delivery date and they said the week of the 26th January 2026. I asked if they were sure and they said yeah! Having lost faith in the company I asked for a refund and am still awaiting a reply. I was so excited about my purchase but now I just feel deflated. I would not recommend anyone buying from this company as communication is poor and delivery times (if it ever happens at all) are aweful. It is now nearly February. I was advised on the 17th January that if I removed the negative review I had placed in Trust Pilot they would refund my money -£1400, not a little amount. I refused until the money was back in my account. It is now 31st January and this still has not happened 13 days later. I am starting to wonder if this is a legit company. I have opened a case with my credit card company as that is likely the only way I’m going to get my money back. Please stay away from this company as you’ll be out of pocket and constantly deal with excuses for not getting your product or money back. It’s a disgrace that a company can get away with this in this day and age.
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