Don't waste your time and money! Please read.I purchased a dining table on the 1st of December and the order confirmation email said they will be in touch to confirm the delivery date and time. Their website states that items are delivered within 7-14 working days. By the 17th of December, I hadn't heard from them yet. I sent an email asking when my item was going to be delivered, and they ignored me. Two days later, I called multiple times and always got an automatic response saying all the advisers were on calls. So I left a voicemail and two minutes later they finally responded to my email. But it was the most unhelpful and unapologetic email ever.All they said was that my item would be delivered on the Christmas week or the week commencing on the 5th of January. They couldn't even confirm it... So they clearly missed the delivery timeframe stated on their website, and they didn't even apologise for it. Understandably, I got upset as we were left without a dining table for the Christmas period. And what was their response? Literally this: "there is no need to get angry like this". Excuse me?! What kind of customer service professional would write something like that in an email?? Zero empathy and zero professionalism.Despite that, I still waited a few more days hoping my item would arrive at least for new year's eve. Of course it wouldn't - a few days later, I chased again and they confirmed I would receive it on the week commencing on the 5th of January. At that point, I requested a cancellation and a full refund. I'm still waiting to get my money back, and I fear I won't get it as all this seems to be a scam. So be careful and shop somewhere else!
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