I gave ample opportunity to put things right before leaving this reviews24/02/25 - Purchased dining table with 2 chairs.18/03/25 - Delivered: Both chairs had a rip and the gold leg for table had bent bolt hole and the built structure doesn't look of quality finish closeup.20/03/25 - Requested return for refund21/03/25 - Was told collection will be arranged and I'd be updated shortly.24/03/25 - I asked for updates on collection? Was told next week31/03/25 - I asked for updates on collection? ESME waiting on couriers response.02/04/25 - I asked for updates on collection?Now its next week08/04/25 - Courier collected items 7am17/04/25 - I asked when refund process starts? Up to 14 working days and my refund was processed on 15/04/25 and ESME received items on 10/04/2507/05/25 - I asked for updates on refund its been 16days? They'll revert back to me with an update08/05/25 - I asked for an update and timescale of when I'd hear back regarding refund?They asked for bank details to transfer money 'immediately' and this may be in my account on 09/05/25 or by '12/05/25'12/05/25 - I received an email stating money will be in account today13/05/25 - I asked about refund as I've still not received?Advised I'd receive today for sure.14/05/25 - I emailed stating my family will leave negative reviews as refund still not received?I got a pretty quick response the refund should appear in account now and to check.I requested to resolve poor service with £100. They offered £50 which I declined and wary any amount would be sent 'immediately'The above list is not exhaustiveI await a response from StephenRef: 2372537932
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