My partner has already wrote a review for this company and was replied to with a complete lie about the chair legs being missing which stephen even admitted on a phone call that it was meant for another review, clearly thats a lie aswell..all of the phone calls have been recorded and it wont be long before this company is shut down for fraudulent activities, unfortunately you can't add photos or videos to reviews on here otherwise they would be eating their words. After waiting 5 weeks for the delivery to finally come after being told it was going to be 7-14 days and offered £74 as a good will gesture for the slow delivery which I still haven't received, my pregnant partner took the delivery and asked where the chairs were which is all on our ring door bell and the delivery drivers saying they don't have them it must be getting delivered separately, I went onto the live chat and queried it and was told they had left the chairs behind and they will get them delivered ASAP, OK fair enough mistakes happen. Then after 3 weeks of being told they will chase the delivery company and then on a Thursday I was promised it would be delivered over the weekend and he would be in touch on Friday to confirm it I had an email stating they are still working on delivery routes, again the chairs never showed up and I went to the bank to see if they could help, they investigated and stephen from ESME had sent fake emails and forged my signature for delivery of the items even though I was working away at the time. We've given them plenty of opportunities to rectify the situation the just be met with constant lies and 'waiting on the team to get back to me'. I will be getting a solicitor involved for the fraudulent activity of forging my signature and faking emails with my email address to use for financial gain more and more people are coming foward and can't prove to other paying customers how much of a scam this company is. It's clear it's a very small operation with a well set up website where they just dropshot your order and don't deal with any backlash of the orders. Stephen is also very rude on the phone and won't let you speak january this table and chairs was ordered and still waiting 5 months later and no refund or partial refund the table is still in the original packing as we don't have the chairs. My advice to everyone is find a more reputable company with really verified reviews and ignore the fake responses from the retailer with made up stories as we don't get the option to reply or prove our allegations but ESME have lied and lied too many times and stole hard earned money and you won't be getting away with it any longer video footage and voice recordings don't lie and neither does your own emails stating we haven't had the chairs.. do the right thing and rectify your issues with customers and give them what they are owed.REPLY TO ESMEif you have photo evidence of the chairs fully assembled like you told the bank then why would I be asking you where the legs are?Your nothing but liars and the bank are re opening the case after reviewing my evidence and Action Fraud online are now aware and have said to give you 7 working days to rectify the issue before they take on yourselves, so stephen there's your chance to be the honest company that you keep saying you are and supply what I've paid for you won't get away with it and I won't drop it till I have my chairs.
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