This company is absolutely abmissal, do not order from them unless your happy to lose money.I ordered a table and chairs set from this company back in the beginning of January, 6 weeks later we was offered a £70 refund as a good will jesture because of how long delivery was taking which we accepted. We still have not received that £70. Around 2 weeks later ONLY the table was delivered NO chairs. When asked about the chairs the company said the couriers had left them behind and would send them out with a new courier- fine no problem. Weeks went by again so I contacted them again they said the couriers were trying to find a delivery route and the chairs would be with us by the weekend..As you guessed it we are still without chairs and we are now in May. They have now resorted to photoshopping the chairs and table into a picture of my living room which I sent as proof that the table was still in the box (and still is).I have contacted my bank to see they could resolve this, during countless conversations with my bank they sent me the evidence sent to them by this company which has my signature forged on one of the delivery documents as I wasn't even home when the delivery of the table took place my then heavily pregnant partner took the delivery and wasn't asked to sign anything. We have now contacted trading standards and are in talks with a solicitor regarding the forged signature and will be continuing to go down every avenue available to stop this horrendous scam of a company from “trading”. Please do not be fooled by their website's statement that they have excellent customer service, they have ignored every attempt of a conversation through WhatsApp and every call made rings through to voicemail.Unless you enjoy stress and losing your hard earned money please avoid at all costs!The person behind the phone is a terrible liar. **REPLY TO ESME FURNISHINGS *LIES****You are getting caught up in your own lies !! That's why you felt the need to edit your original reply, after I spoke to you on the phone and asked you to send me the evidence you have. You couldn't do it because you have no evidence to back up your lies !! You originally said you had photographic evidence with the table and (missing) chairs in my property !! WHICH MAY I ADD THEY PHOTOSHOPPED A PHOTO OF AN ASSEMBLED TABLE INTO MY LIVING ROOM. The delivery driver took a photo of the table in its box in my living room and they used this photo for their scamming evil ways! The bank are reopening the dispute after seeing all the evidence we have and are giving esme furnishings 7 days to rectify their lies.
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