I had a disappointing experience as I ordered the lamp shown on their site twice, but both times I received the wrong item. I needed it before the holidays to properly use my oven, which led to some inconveniences since I had to keep opening the oven door instead of just looking through the window. They were responsive in offering refunds and appear to have processed them, but I haven't received any money back for the incorrect items yet, possibly due to holiday delays.
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