Paid extra for guaranteed Saturday delivery after ordering before the stated 9pm cut-off on Friday. The item was shown as in stock at the time of purchase.
Order remained stuck on “processing” all day Saturday and was not delivered. No communication, no warning, nothing.
This was a part we specifically needed over the weekend, and paying extra for a service that simply isn’t honoured is unacceptable. If you advertise guaranteed next-day delivery, you need to actually provide it — or don’t offer it at all.
Very disappointing experience. I won’t be relying on this company again when timing matters.
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