I ordered a Transducer and sump fan for my dimplex optimyst. Sadly when my parcel arrived the sump fan wasn't present just a little piece of foam along with my Transducer. I contacted to complain and24 hrs later I was told to send a photo of exactly what arrived and the packaging slip. I waited again and 24,hrs later I got a reply from Zanich that they couldn't help as the part was ordered in 2022!. My original email gave them my order number as I have just ordered it so not sure what on earth is going on so waiting for them to phone me. The reviews were quite good hence why I ordered from them but I am not impressed one bit.
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