I ordered a dress and hat as a Christmas gift for my wife with a promised 14-day shipping. I placed my order on November 27, and while the dress arrived, I'm still waiting for the hat. On December 10, I received an email stating the hat was out of stock. By then, it was too late to change my gift plans. I was given the option to wait or request a refund, but since I had part of the order, I chose to wait. I was later told the new shipping date for the hat would be December 27, meaning part of the Christmas gift would be missing. By December 31, I called to check on the hat and expressed my frustration about only receiving half of my order and being informed at the last minute about the backorder. I wasn't given the option to choose a different item, and my wife specifically wanted the hat to complete the outfit. I inquired if they could adjust the return policy due to this inconvenience, but was told no. Now, without the hat, the outfit feels incomplete. As a loyal customer for nearly ten years, this treatment is very disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
The official Especially Yours® site has the best African American wigs, African American clothing, and wigs for black women. Shop now!