I ordered a dress and hat as a Christmas gift for my wife with a promised 14-day shipping. I placed the order on November 27, and while the dress arrived, I'm still waiting for the hat. On December 10, I received an email stating the hat was out of stock. At this point, it's too late to change my plans for the gift. I was given the choice to either wait or request a refund, but since I already had part of the order, I opted to wait. I was then informed that the new shipping date for the hat would be December 27, which meant I would be missing part of the Christmas gift. By December 31, I called to inquire about the hat and expressed my frustration about receiving only half of my order and being notified at the last minute about the backorder. I wasn't given the option to select a different item, and my wife specifically wanted the hat to match the dress. I asked if the return policy could be adjusted due to the inconvenience, but was told no. Now, without the hat, the outfit feels incomplete. I've been a loyal customer for nearly a decade, and this is how repeat customers are treated? Very disappointing service.
Claim your business profile now and gain access to all features and respond to customer reviews.
The official Especially Yours® site has the best African American wigs, African American clothing, and wigs for black women. Shop now!