espn.com

1.5
1.5 Based on 81 reviews

...

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A frustrating experience with the service

Where do I even start? The platform has gained too much control in the sports world and may need to be regulated for anti-trust issues. I upgraded my subscription to include the service, thinking I was getting a premium option without ads. However, it seems 'premium' only covers select content. My experience has been disappointing as I couldn't watch the game I wanted. Customer service explained the limitations of my subscription, which only included lesser-known events. Upgrading for more access is frustrating, especially when I missed the game I intended to watch. After a similar experience last year, I had to cancel my subscription and was still charged. Customer support has been friendly, but the service itself is lacking. I plan to watch the remainder of the season and cancel immediately afterward.

1
Date of experience: Nov 15, 2025

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