I received the Eureka Speciliata coffee grinder in chrome finish with a dent on the front surface, despite the box showing no signs of damage during shipping. While customer service was responsive and understanding, I feel their policy on damaged products is lacking and does not prioritize customer satisfaction. I was offered a refund, but it seems insufficient given the price of the machine. Additionally, returning the machine incurs shipping and potential custom fees since I am outside the EU.
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Since 1997 we have met the needs of over 100,000 customers around the world.
Our goal is not only to sell coffee equipment, but above all to share knowledge and competence, which distinguish us in the sector.
We work hard to always accompany the customer throughout the entire purchasing experience, from consulting based on budget and needs, to after-sales assistance.See more
