I already knew that this establishment had a reputation for poor quality, so I should have steered clear. I visited their café at a local transit station and ordered a scone to go, only to find it was rock hard inside. When I voiced my concern, the staff suggested it needed warming up. That's absurd! Freshly baked goods shouldn't require reheating to be edible. If a customer raises an issue, the response should aim to improve their experience, not acknowledge that most of the scones are inedible. I won't return!
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