They just don't respond to customer issues. They have dishonest employees and their online "help desk" is a farce. They claim they have a 5 day response window for tickets, but in reality it is 5+ months, and you still won't hear back. I have a chain of 20 emails submitted through their ticketing system that have not been resolved. They ignore everything. They know their products are cheap so they won't support them.
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