Review Time
I have the misfortune that my company picked them as a client. They decided the take the service away from us to a different company and didn't tell our company anything about their plans. One day we started receiving calls and emails from customers asking about contract changes and it slowly dawned on us, that we were about to loose our job. YES, we learned about loosing our jobs via our customers. The Company refused to give our management any information about the exact date when our service will end, they have already created a new team, that will take over our jobs. And they keep not only us, but also the new team and the branches we work with in the dark. The customer is sent from one team to the next regarding their questions and problems about the new contract and not one of the three teams that could give any information can actually give any information to the customers, because Essilorluxottica chose to not inform or train any of the three teams at all!! Worst company I've ever had - and I already went through quite a few redundancies in my worklife. Never ever had it been such a mess. Headless chickens could have planned this transfer better.
I have the misfortune that my company picked them as a client. They decided the take the service away from us to a different company and didn't tell our company anything about their plans. One day we started receiving calls and emails from customers asking about contract changes and it slowly dawned on us, that we were about to loose our job. YES, we learned about loosing our jobs via our customers. The Company refused to give our management any information about the exact date when our service will end, they have already created a new team, that will take over our jobs. And they keep not only us, but also the new team and the branches we work with in the dark. The customer is sent from one team to the next regarding their questions and problems about the new contract and not one of the three teams that could give any information can actually give any information to the customers, because Essilorluxottica chose to not inform or train any of the three teams at all!! Worst company I've ever had - and I already went through quite a few redundancies in my worklife. Never ever had it been such a mess. Headless chickens could have planned this transfer better.
I recently purchased two pairs of Oakley, it appears I need to be at home to receive the order.I was not informed of this and essilorluxottica are one of these companies that down give you an opertunity to make an enquiry.literally no option.This is my second order this year,the first was left at my door and this one albeit lesser in value requires me to be home.I will no longer use this company, save yourself hassle and go elsewhere.
I purchased $200.00+ Ray Ban cromance sun glasses. The first time I wore them a wiped them off (with the provided Ray ban towel) the Ray Ban logo on the lens came off! Contacted what they call customer service dpt. For almost two weeks now and all that I've gotten is a automated response. DO NOT WASTE YOUR MONEY ON ANY PRODUCTS FROM THIS BASEMENT CO. I don't know for sure if this is actually a ligeitamint company. So shameful to sell a product to hard working people, and it's not even their products they are selling giving every Glasses Company that is listed on ex. Websites a bad name.Most likely these Ray Bans are knock offs. As everything else these crooks are selling. I sure do hope that light would come over their scams.
I paid $223 for “scratch-resistant” prescription readers at Target Optical—owned by Essilor Luxottica. Within a couple of uses they had a deep scratch—despite always being kept in their case. When I returned them, I was told my warranty had just expired (counted from purchase date, not delivery) and that replacement lenses would cost another $140.I’ve had cheaper glasses from Eyebobs, Warby Parker, and even Costco that have lasted for years without a single scratch. These did not. I won’t be buying glasses from Target Optical again.
Six years ago I bought a pair of RayBan sunglasses from their shop in Valletta, Malta. I always took great care of them and still...a few months ago the coating on the lenses started to peel off!! Unheard of with RayBan. I have another pair of RayBan aviator sunglasses which my late father bought in 1950 (75 years ago) and they are still intact!! I now agree with a lot of the other people commenting here, EssilorLuxottica sell cheap stuff. I have a sinking feeling that I did not buy a genuine RayBan from them and I still paid close to €200 for them.. and from what I read here, EssilorLuxottica will do nothing about it. HUGE DISAPPOINTMENT.
Sunglasses hut/ Ray Ban (EssilorLuxottica) ordered twice, first ordered from Ray Ban they sent was wrong item then they refused to refund saying its against they're policy even though they did not send what I had ordered I had to really fight to get my refund. Second time ordered from sunglasses hut order didn't arrive but said it was delivered. Item was birthday gift explained this to the customer service team still had time to recive the items before I needed it I said if the Items won't be able to be delivered by this date I would just like a refund. Customer service had to investigate which normal practise. They sent me emails I filled in forms sent of documents they needed. After confirming they item wasn't delivered again refused to give me a refund of a larger amount because it's against the sunglass hut policy. Instead they sent out what they class as replacement but technically it would by the original order for me as before we do not give refunds on replacement items EssilorLuxottica will try everything to scam your money out of you and keep it. Using word like custom items or replacements on both they won't give refund on. This started 25/11/24 and still on going now they refuse to reply and taking over £400
They just don't respond to customer issues. They have dishonest employees and their online "help desk" is a farce. They claim they have a 5 day response window for tickets, but in reality it is 5+ months, and you still won't hear back. I have a chain of 20 emails submitted through their ticketing system that have not been resolved. They ignore everything. They know their products are cheap so they won't support them.
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