I was charged twice for the same fuel purchase after the cashier insisted the first payment was only “pending,” despite my explaining that it had already been taken. As expected, both payments later fully completed.When I contacted the store to resolve this, staff were unhelpful and refused to provide their name. I was told I must wait two weeks for a new bank statement before a refund could even be considered, despite this not being a legal requirement and despite clear evidence that the payment had been taken twice.The cashier’s attitude was rude and dismissive, and no one on shift appeared competent or willing to deal with the issue appropriately when it arose.A simple duplicate transaction issue was handled poorly from start to finish. I would strongly advise against using this location.
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Exxon Mobil Corporation is the parent of Esso, Mobil and ExxonMobil companies around the world. ExxonMobil is an industry leader in almost every aspect of the energy, oil and gas, and petrochemical business