My mothers luggage was accidentally switched with another guest while in the hands of Estafeta. She was vacationing at a high end resort and Estafeta assisted in transporting their luggage at some point. She has gone through hell to provide everything they asked, were able to confirm they in fact had her luggage, and never returned it. They went as far as providing tracking information and nothing was ever received. Shady business practices and completely wrong for not handling this professionally.
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Mensajería y paquetería.