Review Time
The worst delivery service I've ever used. Their internal tracking is horrible. Customer service is the worst. Anytime someone had sent me something through Estafeta, I know it's only going to be about a 30% chance that I'll actually receive the product. Don't walk away from this company, run...
The worst delivery service I've ever used. Their internal tracking is horrible. Customer service is the worst. Anytime someone had sent me something through Estafeta, I know it's only going to be about a 30% chance that I'll actually receive the product. Don't walk away from this company, run...
I would give 10 stars MINUS !!!! No idea why this company exists. Every single time they can’t deliver , they don’t even bother pretending it’s my fault. They are losing packaging never attempt delivery. The same applies to returns , they don’t print tickets as a proof. Packages get lost and no refunds. Not once I had any issue with DHL.
I paid (exorbitantly) for overnight delivery for a document from Mexico City to NY City. Package was accepted on Thursday 1 pm. Per tracking, left Mexico only on Monday and was delivered Tuesday 7 pm. Overnight to them is 5 and a half days. Went to complain on Monday, all types of excuses and possible scenarios given (all unlikely like "maybe held in Mexican customs"). No refund offered (even partial).
Had some problem with my package (which I shipped from Texas to their store in Cancun) for no apparent reason. Store told me to call their main # for tracking. System just said delivered to mx, and no way to speak to a human. Never got my pkt and couldn't get a refund bc it wasn't the ebay seller's fault. Worst company ever.
I had to sent a package from the border with the USA to central Mexico which arrived 2 week late.This company proudly advertises a 3-5 days delivery warranty which they don´t meet.Their report functionality is not existent and if you care to raise a complaint they won´t even bother answering.There website is very bad and the tracking system is not very reliable.
I asked them to give the item to a shop that is open from 8am to 6 pm, because i wasnt at home and the two times they passed by to deliver, they arrived first time on sunday (the shop is obviously closed) and the second time at 8 at night so same problem!So i lost my purchase because of that.Im pretty upset and apparently u can't do anything!
Terrible Experience - Worst Service Ever**I had the absolute worst experience with Estafeta Mexicana. When I sent my package, they didn’t measure it properly, and as a result, it got stuck at the border for two weeks. To make matters worse, they asked me to pay an additional $300 to get it released! The package ended up taking over a month to arrive. The company was completely unprofessional, didn’t even apologize, and didn’t offer any discount for their mistake. I’m incredibly disappointed and would never recommend using their services. Avoid at all costs!
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