Our experience with Connells after vacating the property was extremely frustrating. We were presented with a large and unexpected bill covering items such as full internal repainting, despite this being a 2-year tenancy.Several charges were raised without adequate proof, and some items claimed did not even belong to the landlord. We cooperated fully, returned keys on time, and agreed to reasonable deductions, but the remaining demands felt excessive and unfair.This situation caused unnecessary stress and required us to pursue a formal ADR dispute. I strongly advise future tenants to take detailed photos and understand their rights regarding fair wear and tear.
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Connells Estate Agents and Agency for Property Sales and Letting in West London, Midlands, Leicestershire, Warwickshire, Herefordshire and Southern UK.
