Review Time
We sold our house in Hitchin through Connells. The viewings were well managed and secured us a good buyer. However Paul and the team really stepped up when there were problems further down the chain with one of the solicitors and another estate agent not communicating effectively causing confusion and almost led to the collapse of the whole chain. Thanks to Paul and Rosie’s diligence and tenacity, we were able to complete and move into our new dream home.
AYLESBURY BUCKS TEAMSale went through on the 23rd November 2025 We dealt with Okan Gucluer, Chase Caswell and various members of the selling team. They were all very helpful and professional and easy to talk too. We used their legal conveyancing team which were Swittch. Connie Harris dealt with our sale, we could not fault her, she was very professional and answered all our questions swiftly! The sale went through very smoothly and as it was a very delicate time, due to our Mother passing it was a big relief to talk to nice and caring people!
I initially contacted Connells Taunton when I was considering selling my property following a relationship breakup. It was a very stressful time, and although I decided to go in a different direction, I made it very clear that I did not wish to be contacted again and asked for my details to be removed from their system.Despite this, I had two different people call from Connells that same week to try and book a valuation for my property, and I had to explain the situation again to both of them.This now brings us to today, almost five months later, when I received yet another phone call “following up” about my property.Avoid. They show a lack of boundaries, attention to detail and poor handling of customer data.
We sold our house in Hitchin through Connells. The viewings were well managed and secured us a good buyer. However Paul and the team really stepped up when there were problems further down the chain with one of the solicitors and another estate agent not communicating effectively causing confusion and almost led to the collapse of the whole chain. Thanks to Paul and Rosie’s diligence and tenacity, we were able to complete and move into our new dream home.
This is the worst letting agency out there. The letting agents are unresponsive, lack knowledge about properties they are showing, and have a general lack of urgency towards their clients. We reported a property maintenance issue in April 2025, and I am disappointed to say, the issue persists in Jan 2026 despite Connells consistently saying their trademark phrase "We will address this as soon as possible". They do not care about you as a tenant at all. They collect their money and leave you to fend for yourself beyond that. Avoid if possible!!!
Very poor customer service. Spoke to a man on the phone, said he had me booked in for a viewing, went there and waited 25 minutes, called connells, only for them to say, i wasnt booked in and that i wasnt even on their system. They then added me and reschedule the viewing. I wanted to view another property - only for me not to be on the system again. They third party company who was meant to contact me, to make an offer on a property - failed to get in touch and were impossible to get a hold of. Not the best from a "reputable" company. Certain people on the phone were friendly - however their operation is a mess.
Our experience with Connells after vacating the property was extremely frustrating. We were presented with a large and unexpected bill covering items such as full internal repainting, despite this being a 2-year tenancy.Several charges were raised without adequate proof, and some items claimed did not even belong to the landlord. We cooperated fully, returned keys on time, and agreed to reasonable deductions, but the remaining demands felt excessive and unfair.This situation caused unnecessary stress and required us to pursue a formal ADR dispute. I strongly advise future tenants to take detailed photos and understand their rights regarding fair wear and tear.
Awful experience with Connells. As first-time buyers, on the day we were given the keys, Isobel from Connells told us there was only a small leak, said it was “not a big issue,” and that the seller was fixing it. Connells even kept the keys for a day, which made us trust that it was being dealt with.The very next day, Isobel called again saying there was now a “BIG ISSUE”, but could not tell us what it was and said it would be handled through solicitors. We moved into the house to find a MAJOR LEAK, with no explanation of the extent or even the location beforehand.We followed this up through solicitors and Connells. The seller’s solicitor was Switch (Connells’ own solicitor). Connells told us the seller had informed Switch, but when our solicitor contacted Switch directly, they confirmed the seller had told them nothing at all.Connells, Switch, and the seller pushed the keys onto us knowing there was a serious issue, and once completion happened and Connells were paid, they did not CARE. They only cared FOR MONEY! ONCE MONEY IS MADE WITH WHATEVER TACTICS, THEY DO NOT CARE!GO WITH CONNELLS IF ARE WILING TO PAY THOUSANDS TO FIX THE PRE-EXISTING ISSUE WHICH CONNELLS SAYS IT WILL BE FIXED BUT THAT'S THE TRICK!
Be very wary of the collaboration between Connells and IAmSold -- or indeed any collaboration between an estate agent and a 'modern style' auction house. They are motivated to sucker you into an auction because they make 4.5% in fees instead of the more typical 1.5-2.0% by the conventional selling method. Make no mistake, whatever they tell you, IAmSold is going to sell to a cash buyer, who will pay 75-80% of the market price. Im my case a property valued at £250,000 by Connells was sold by IAmSold at £186,000. Connells advertised well and got plenty of visitors but no offers. They nevertheless advised me to keep the price high for far too long. We stuck at "offers over £240,000" for months, briefly tried £230,000 then they suddenly recommended an auction. I agreed, with a reserved price of £200,000, and still hoping for around £220,000 because they were supposedly getting me the best price on offer from a lot of interested viewers. The auction did not go well. It was timed for two weeks, but no-one bid at all until the last two days. Most of the bids came in the last few minutes at just over the starting price of £180,000. IAmSold staff are motivated only by the need to make a sale. They called me on the last day of bidding and persuaded me into lowering the reserve price to the highest bid at the last minute. Foolishly I agreed. I regretted it immediately, but the IAmSold contract makes clear that verbal changes to the reserved price are binding. There was no way back.Clearly what I should have done is progressively reduce the asking price, against Connells advice, to £220,000, £210,000 and if necessary £200,000. Only then should I even have considered an auction. I still feel I probably would have got an offer around £220,000 despite talk of a 'slow market'. I feel ripped off. It feels like Connells deliberately gave me incorrect pricing advice to force me into an auction that was not in my best interests, and that IAmSold pressured me into a snap decision against my better judgement to take even lower than the reserve price that I had decided upon. I lost a lot of money. I would advise using an estate agent that does not have any vested interest in an auction house (if you can find one) and if possible take independent, pragmatic, advice on pricing, rather than optimistically clinging on to the first valuation -- which was probably pitched high to persuade you to go with that agent in the first fist place. Do not use IAmSold unless you are looking for a quick cash buyer. There is no need to go for a cash sale unless you have an unmortgageable property or a very short timescale. Fix your reserve price and do not answer the phone to them on the last day of bidding!
Claim your business profile now and gain access to all features and respond to customer reviews.
Connells Estate Agents and Agency for Property Sales and Letting in West London, Midlands, Leicestershire, Warwickshire, Herefordshire and Southern UK.
www.forexcashpowerindicator.com
najmcapital.com
ontimecap.com
calastrology.com
pennymac.com
freedommortgage.com
axenithcapital.com
accordoxa.com
transition-finance.co.uk
lendingstream.co.uk
