Awful experience with Connells. As first-time buyers, on the day we were given the keys, Isobel from Connells told us there was only a small leak, said it was “not a big issue,” and that the seller was fixing it. Connells even kept the keys for a day, which made us trust that it was being dealt with.The very next day, Isobel called again saying there was now a “BIG ISSUE”, but could not tell us what it was and said it would be handled through solicitors. We moved into the house to find a MAJOR LEAK, with no explanation of the extent or even the location beforehand.We followed this up through solicitors and Connells. The seller’s solicitor was Switch (Connells’ own solicitor). Connells told us the seller had informed Switch, but when our solicitor contacted Switch directly, they confirmed the seller had told them nothing at all.Connells, Switch, and the seller pushed the keys onto us knowing there was a serious issue, and once completion happened and Connells were paid, they did not CARE. They only cared FOR MONEY! ONCE MONEY IS MADE WITH WHATEVER TACTICS, THEY DO NOT CARE!GO WITH CONNELLS IF ARE WILING TO PAY THOUSANDS TO FIX THE PRE-EXISTING ISSUE WHICH CONNELLS SAYS IT WILL BE FIXED BUT THAT'S THE TRICK!
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Connells Estate Agents and Agency for Property Sales and Letting in West London, Midlands, Leicestershire, Warwickshire, Herefordshire and Southern UK.
