After being a loyal customer for over 20 years, I can no longer tolerate the changes. My favorite products have been discontinued, replaced by inferior and pricier options. The final straw was a frustrating online order experience where I struggled to receive a promised free product. The customer service was unhelpful, and my order was mishandled, leading to more delays. This large organization clearly struggles with basic customer care, and I'm ready to move on.
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