After my car wreck, I reached out and it took an agent a week to reply. The reason was "I'm very busy right now". They asked for a police report, which I sent, and that was the last I heard of them for 2 months. I had to personally call up and ask for information, and I got "Please send us the police report" and "We're still trying to reach a determination." Someone told me, if the other party is uninsured and you don't have Uninsured Coverage, the insurance company will drag their feet. I ultimately cancelled my policy after literally 4 months of no results. I lawyered up and got results immediately from what I assume is the other person's insurance. If you want cheap insurance to register your vehicle or so the cops don't bust you, then use these losers if they're the cheapest around. If you expect compensation and reponsiveness, however, find someone else.
Claim your business profile now and gain access to all features and respond to customer reviews.
Esurance Insurance Services, Inc. is an American insurance company.