Consider my rating a -11.I purchased a new vehicle on December 8, 2022. It was stolen on June 6, 2023.By July 25, 2023 The Total Loss Claims adjuster gave me a final offer of $19.034.40. I at first said , NO. I just wanted my car back. Finally, the total loss claims adjuster explained that he needed to clear up this claim. I finally had no choice but to agree.But thank God,within 2 hours and 35 minutes of speaking with the Toal Loss Department from Esurance, my car was recovered, in good shape, by the police!!! All parties involved in my claim were immediately told that my car had been found, the Devonshire Division of the LAPD waited by my car, until I could get to the location of where my car was left. They also waited with me until we could get my car safely, back to my home. I was on the phone with Esurance, I spoke with John Kaufman Claims adjuster who was actually a fantastic, empathetic, knowledgeable, and a man who was so far superior in his knowledge in all things, claims, and property and casualty related, that he is the only shining light in that pathetic, mockery of an insurance company. I asked him and the Total Loss Adjuster if I can keep my car, since it appeared to be in mint condition, just dirty, and only had a few miles on it more than had been on before, so I am thinking "Joy Ride"? My almost brand new, fully paid off (I was so proud) car. had only been 4 months old and I had paid almost $22,0000 cash for it, and then proceeded to tint windows $400, have seats reupholstered, in black and white leather, which cost more than $2000.00 and I purchased a platinum extended warranty for $1800.00. I also had the carpeting recovered to match the seats and my car still had less than 55,000 miles on it. Which is why I did not want to take a $19034.40 dollars for my vehicle. So I ask them if I am able to keep my car. They said, Yes, since , obviously, The Total Loss Paper work had yet to begin, being prepared, since I had only , grudgingly, agreed to the final offer only 2 hours and 35 minutes, prior to this. So, they tell me okay, we all agree. A Win Win, They pay out Nothing, and I have my car back, in mint condition! I agree to take it as is. I am thrilled to have my vehicle. I never could have imagined what a nightmare my life was about to become. In the first week of December 2023, I went to the Van Nuys DMV to register my car for the very 1st time (as the dealership handled all paperwork at the time of purchase).Oddly enough, I felt the people looking at my paperwork were looking at me as if I was crazy or a criminal. They kept walking away, bringing over a supervisor, calling another supervisor. I was then told to come back the following day. This continues on and on with four different DMV locations, and nobody telling me what is going on here!Then they bring in DMV investigations after days and days and hours and hours of waiting and getting no answers. I'm simply trying to pay to register my car. Finally, they sit me down and explain to me that according to the DMV computers, verbatim, 'Your vehicle was deemed non-recoverable' and you have already been paid $19034.00 by the Esurance Total Loss Department. That's the reason you cannot register a car, that's never been recovered, Mrs Spangenberg.' As this was a total lie, I then called my claims adjuster again, at the DMV in Thousand Oaks, and I have two people who witnessed my total loss claims adjuster say to me, 'Now you are just making this up...' When told 'why did your company tell the DMV my car was non-recoverable and that your company paid me out $19034.00?' He called me a liar.I have been begging Esurance Ttal Loss adjusters to pleased make it right. They finally admitted that their vendor, Copart, made the mistake and transferred my title into the Esurance company name, on their own. They admit there was no payout. But they place blame for all other mistakes on a company called Copart. Thereby, accepting no responsibility, Esurance owns my car. They say they are unable to fix it. They have done all they can. But feel free to contact them with any further concerns. Wait, they stole my vehicle, own my vehicle. I am unable to register or drive my own vehicle. It has now been 7 months of back and forth, while I have NO CAR!. Last week, I finally realized, they have no clue what they are doing and they will never fix this. So I wrote an email to my Total Loss Adjuster telling him that it has been 7 months that I have been without a car, that them, or their representatives, illegally transferred ownership of my car to themselves. So, I said, "You own my car now, You cannot fix this, so pay me $19034.40 and come pick up car. They emailed me back. "We can not pay you for the car at this time. It is not even registered to you." I just about lost my mind. I must save up and pay a lawyer. But am without a car. I found out today, They deemed my vehicle a salvage.
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Esurance Insurance Services, Inc. is an American insurance company.