So, let me preface this with a little background. I am a retired Army Veteran with 22 years of Honorable service. I'm a very open-minded, easy-going, and somewhat forgiving kind of gal. I like to think of myself as trustworthy and very reasonable, I don't ask more of anyone or anything as long as their end of the deal is upheld when I expect and depend on something to work as advertised. So, I've had a good many automobile companies over the years, since the day I got my license oh so many moons ago...we won't go into detail bout that. ;P I've had policies with USAA, Geico, Farmers, etc. I switched to Esurance looking to save some cash on my monthly premium, and at first, that was enough...This company did what was required of them which made me a very happy gal, Until it was time for them to actually perform the task which I also came to them for aside from a lower monthly premium, and SADLY with a hasty quickness they wasted no time in disappointing in spectacular fashion...So Within the past 7 months, I've experienced two vehicle accidents that were not my fault, the first one way back in September when the other driver's insurance company accepted responsibility and my repairs were speedily completed on my automobile, and yet my adjuster when interviewing me about the incident Rudely gave me the impression...(EXACTLY THE OPPOSITE vibe you want to give your client even when you must remain impartial) that I was the individual at fault. I could not believe it, the thought that ran through my mind was WTH...was I hearing them right or was this a hallucination? ...but nope, I was not, this clown of an adjuster was actually making it sound like I was the party at fault. Now, like I said I try to give the benefit of the doubt that maybe it was a misunderstanding and, maybe it was a one-of... nah, that wouldn't happen again. But Dammit If I didn't have another incident that is currently under investigation and adjudication between insurance auditors. and true to form like this accusing and persecuting vibe is shining through like a HOLY AURA...aaaannnndd again that thought shot through my mind but this time like a bullet at breakneck speed, and the fine hairs on the back, of my neck stood up like ridged quills, in turn making my blood boil!!!!😡🤬 The thought ringing out in my mind "WTH is the matter with this dam company, are their adjusters just taught to be abrasive and just Duck;n rude...I had told my adjuster on the phone as they interviewed me about the incident, at least the last one supplied me with an email address that I could send in pics of my previous accident. I even texted a few days ago and no response, which tells me promptness isn't a high priority, but they sure do complain as they should if a payment is late or missed or delayed...Now as you read this, some may say that this is just an old lady complaining like they always do about if not something else irrelevant, to which I'd reply, it's all fun and games until you get the same treatment. So, I'm simply gonna chalk this up to a teachable moment...and summarily cut off this underperforming and highly disappointing service. Hell, I may even go over to the other insurance company that was used by the other driver from my September incident, at least they treated me with respect and caring consideration and I was the opposing party...Like, what the hell...I've been throwing my hard-earned money to be treated as such...I'm done, and so are you Esurance, especially after reading your latest and greatest of you MFR's raising my premium next month and my accident hasn't been resolved...Wayyyy to instill trust...So... I honestly hope that ALL PERSPECTIVE CLIENTS Catch this post...THEN think DAMN...nah, I'm good I don't need a lackluster company like that, there are waaaaayyyy better ones out there. With that, I'm done, I seriously can't wait to divest myself of your services.
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Esurance Insurance Services, Inc. is an American insurance company.