Staff couldn't understand simple queries concerning which documents to send. Also, at the end of the process, after uploading documents you have to pay Fed Ex to ship the actual docs that you have uploaded (hidden cost). There were big problems with the automated support line too. Once it wouldn't accept keyboard entries. Then it told me to contact them during regular hours (9-5) when it was 2pm. The branch I was dealing with is in the same time-zone as I. Worst I followed a link from a what looked to be an official NY online registration, but also contained a link to eTags which is obviously a scam.
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