I want to be fair and honest: the service onboard was exceptional. The cabin crew were friendly, polite, and truly helpful. Unfortunately, that was the only highlight of my experience. After arriving at the airport, we waited at the baggage carousel for what seemed like an eternity, only to realize that no more luggage was arriving. About 10–15 other passengers were in the same predicament. When we approached the baggage desk, the staff were not very helpful. We spent a long time filling out forms, with minimal explanation of the process or how long it might take. In total, we were at the desk for around an hour and a half before we could finally leave the airport. Our luggage was eventually delivered 23 hours later. I understand that delays can occur, but the lack of communication, guidance, and basic customer care at the airport exacerbated an already frustrating situation. I would also like to mention that, according to airline policy and relevant regulations, when luggage is delayed for close to or over 24 hours, passengers — especially those in Business Class — may be eligible for compensation of up to $150. This was not mentioned or explained at any stage during the process. While I appreciate the excellent service onboard, the baggage handling and ground support significantly detracted from the overall experience.
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Ethiopian Airlines is the pioneering African airline. Ethiopian Airlines flies to 55 destination worldwide. In its commitment to bring Africa together it flies to 35 destination in Africa. Ethiopian flies to Gulf, Middle East, Europe and Far East and Asia, and hence it is African Ling to the World. Enjoy the comfort of flying with us. Ethiopian Airlines – The new spirit of AfricaSee more