The WORST service I have ever experienced! AVOID THIS AIRLINE!
I have been waiting for over 4 months for Ethiopian Airlines to compensate me for my lost luggage (Flight from Zambia to Belgium). After 120 days of total silence, they are now attempting to bypass international law.
They are trying to force me into the 'Warsaw Convention' (reimbursement by weight) even though the 'Montreal Convention' is legally mandatory for this route. To make matters worse, they are demanding original receipts for personal clothes purchased years ago—a clear bad-faith tactic to avoid their financial responsibility.
It is shameful to treat passengers this way.
I will not stop until I am compensated according to my legal rights. If you value your belongings and your peace of mind, do not fly with Ethiopian Airlines
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Ethiopian Airlines is the pioneering African airline. Ethiopian Airlines flies to 55 destination worldwide. In its commitment to bring Africa together it flies to 35 destination in Africa. Ethiopian flies to Gulf, Middle East, Europe and Far East and Asia, and hence it is African Ling to the World. Enjoy the comfort of flying with us. Ethiopian Airlines – The new spirit of AfricaSee more