I am writing to formally raise a serious complaint regarding my recent journey with Ethiopian Airlines from Dhaka to Copenhagen via Addis Ababa.
Passenger Details
Name: Rahman MD Mahafujur
Booking Reference: FLGPKM
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Flight 1
Flight Number: ET679
Route: Dhaka (DAC) → Addis Ababa (ADD)
Departure: 06 March, 16:05
Arrival: 06 March, 21:20
Seat: 27B (Economy)
Issue:
The seat assigned to me was defective. It repeatedly reclined upward automatically and would not remain in a comfortable position. Relaxing or resting during the flight was impossible. I reported this issue multiple times to the cabin crew, but no effective action was taken. No seat change was offered, nor was any technical attempt made to resolve the issue.
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Flight 2
Flight Number: ET724
Route: Addis Ababa (ADD) → Copenhagen (CPH)
Departure: 07 March, 00:45
Arrival: 07 March, 08:50
Seat: 41J (Economy)
Issues:
• The entertainment screen was not physically broken; however, the touch function was not working, making it unusable throughout the flight.
• My seat was located next to the lavatory, where there was a persistent and strong unpleasant odour during the journey.
• I requested a seat change due to these issues. The crew informed me they would look into it, but no action was ultimately taken.
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Overall Experience
This journey was extremely uncomfortable and distressing. A malfunctioning seat on the first flight, followed by a non-functional entertainment system and persistent unpleasant odour on the second flight, significantly affected my travel experience.
Despite raising these concerns during the flights, no meaningful assistance or resolution was provided. As a paying passenger, I expect functional seating, working in-flight systems, proper hygiene conditions, and responsive customer service. Unfortunately, this experience fell below acceptable international standards.
I am therefore formally requesting appropriate compensation for the inconvenience and service failure on both segments of my journey. I expect a prompt and fair response.
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