I had a very disappointing experience at the store. I received damaged items, and when I sought an exchange, the staff informed me that I could only exchange at the original location. This policy was not mentioned on the receipt, which is misleading. When I asked for assistance due to the different branch, the staff became rude and unhelpful. It's disheartening to see such inflexible policies from a well-known brand. I hope management addresses this issue to improve customer service, as this treatment can drive loyal customers away.
Claim your business profile now and gain access to all features and respond to customer reviews.
