I booked a hotel stay via Etihad holidays & had not read the reviews, once I made the booking I realised my payment had come out twice (internet connection issue) and it had created 2 bookings. This was confirmed the next day when I received 2 separate booking emails & ID’s (booking confirmation took around 12 hours to arrive which they advise you will be the case when you’re booking). I immediately emailed to inform Etihad Holidays of the error, they were very quick to email me back & cancel one of the bookings and issue a refund.
I contacted the hotel the same day and they confirmed only 1 bookings remained live and they had all the correct booking details for us.
The refund itself took 4 weeks to appear in my account, however I did not chase the company & was fine with this.
Overall very happy with the service provided and my interaction with customer care was efficient and professional.
Claim your business profile now and gain access to all features and respond to customer reviews.
Plan a family holiday, escape to a tranquil paradise island or relax on a city break. Your search for the perfect holiday starts here.
